Steel Guitar Buyer's Guide

Guideline #3

Verify Service and Warranty

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Remember: You are purchasing both a steel guitar, and an ongoing "relationship with the builders" of your steel.

Find out about the Warranty.
A warranty indicates the manufacturer's confidence in the reliability of its product.

Ask about the Owner's Manual.
Having a clear, concise, and up-to-date Owner's Manual will save you a lot of time. The Manual should be detailed enough to quickly answer most questions you may have about maintenance, tuning, and any adjustments or changes you may want to make to your steel guitar.

Ask about the company's reputation for Parts Availability.
You cannot play an instrument which stays in the shop for long periods of time or requires a lot of maintenance.

Find out how the manufacturer handles warranty repairs, as well as "out-of-warranty" repairs.

Are the builders available to answer your questions when you call?
If not, do they respond promptly and professionally to your inquiries?

All of these are important considerations since you want to make sure that the company and its personnel will "be there for you when you need them".

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